FAQ

Have questions? We have the answers.

  • What are your hours of operation?

    We are open M-F  8AM-6PM at our corporate offices. We have technical support 24/7 and can be reached at 801-217-9000 or via email at help@senawave.com.

  • Where do you provide business services?

    We provide business services throughout the state of Utah and the intermountain west but have more service options and additional offerings along the Wasatch front.

  • Where do you offer fiber for residential services?

    We currently have residential fiber offerings in many cities along the Wasatch front. Some of those cities include Orem, Lindon, Murray, Midvale, West Valley City, Centerville, and Layton.  Not all neighborhoods are built out so don’t hesitate to contact us to find out if it is available at your home.

  • What are your wireless areas of residential services?

    We currently offer wireless residential service in select neighborhoods in Saratoga Springs, Orem, Lindon, Pleasant Grove, Lehi, and West Valley City. If you live in an area that is not currently served don’t hesitate to call or email to inquire about availability as we are actively expanding our wireless footprint.

  • What are your billing procedures?

    Monthly billing occurs the first of each month via email with paper billing as an option with a small monthly fee. Autopay options are available using a debit or credit card; or checking or savings accounts.

  • What do I do if I need technical support?

    Trouble tickets are automatically created by emailing help@senawave.com. You can also call 801-217-9000 and follow the prompts for technical support 24/7.

  • How do I log into my account?

    Each month business customers are sent an account overview via email. Follow the links at the bottom left of that email to log in to your account. From there you can view your invoice, pay your bill and manage your services. You also can use the login link on our main page at Senawave.com.

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